Take Care of Your Employees and They Will Take Care of Your Customers

It is a known fact that if we want to keep a customer happy we must value them and consistently provide them with a quality customer service experience that makes them want to come back. Are we putting the same value on the people who serve our customers? I am referring to the frontline staff, support staff and everyone else that helps make the customer experience positive and memorable. I recently came across this article written by Ken Blanchard for Success Magazine and felt it was worth sharing. I am sure you will find this article to be very valuable and insightful. Enjoy!

http://www.successmagazine.com/take-control-of-your-customer-service/PARAMS/article/824