Six Simple Steps to World-Class Service

Let's start by having you think about your job.
What is your job? Let's think about that for a
moment: I come to work every day, do my job,
and go home…right? WRONG! Maybe that is
how you used to look at your job. Now, we need to
change your viewpoint. What if we were to look
at your job through the eyes of your client?

“But…You say… I don't have clients, I work
on the inside.” WRONG AGAIN! Everyone that
depends on you for a service or solution is a client,
regardless of whether they are inside or outside of
Stanford. Changing the way you view your job is
the first step in ensuring you are consistently
delivering world-class service.

Here is a test. There is no right or wrong answer,
only the truth. I call it the “60 Minutes” test, but
it will take much less than an hour to complete.
Let's pretend that your boss has just hired Mike
Wallace from 60 Minutes to interview the last
five clients that depended on you for a service or
solution. What are your clients saying about you?
How can you make sure your clients are saying great
things about you…even when you are not in the room? What actions do you need to take RIGHT NOW to attract and retain loyal clients?

1. Develop a burning desire to find out what your clients need
2. Offer ways to help your clients achieve their goals and delight them with your help
3. Go beyond your clients' stated needs
4. Ask your clients how you can do better
5. Listen with sincerity and accept feedback openly
6. Be accountable for ensuring every client's experience is better than the last

The bottom line: Serve your clients well and make it a pleasure for everyone to work with you. Follow these simple steps and you won't just have clients, you will have created a group of dedicated fans.
What do you need to do right now? Now that you have read this far (and I thank you for that), challenge yourself to improve the quality of service you deliver to every client you interact with by just 1%.
Imagine what your clients will say about you when
Mike Wallace circles back for another interview!
Your 50th client won't even know what hit her because the quality of service you provide will be
50% better than the first client you touched.

Click here for a free consultation www.info@xpectresults.com to help YOU begin attracting and retaining loyal clients today!

Jim Molloy has helped many companies improve the quality of service delivered to clients. He is an expert on the topic and has delivered keynote addresses to help others learn what it takes to consistently deliver world-class service while developing loyal clients